RE: [Asterisk-Users] Call Center Phone with Auto Answer

[Kevin Savoy]

Because we will have many of these phones in remote locations and we don’t want to be chewing up bandwidth with agents not on calls. Am I making the right assumption here that phones that are idle will not be taking up bandwidth where ones with MOH playing would be?   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:40 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer     Why not just use AgentLogin and let them listen to music until a call comes in? Thanks, Steve Totaro   From: Kevin Savoy [mailto:[EMAIL PROTECTED] Sent: Monday, May 08, 2006 11:27 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer   Correct. We have to hit the “answer” button. In a call center environment such as ours we don’t want to give the agents the option of not answering the call when they are logged in.   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer   Does the phone ring, just not auto-answer?   Thanks, Steve Totaro   From: Kevin Savoy [mailto:[EMAIL PROTECTED] Sent: Monday, May 08, 2006 10:17 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer   Firstly the auto-answer on both the 301 and 501 phone is set to on, but it doesn’t seem to have an effect. I’ll have to look into this _ALERT_INFO variable. Not much experience with it here. Could you give me a dial plan example that would work? Here is what we have now.   exten=>3472,1,Answer() exten=>3472,2,Wait(1) exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded) exten=>3472,4,SetCallerID(ICS) exten=>3472,5,Queue(ICS)   What can I add to this to make the phone auto-answer? Thanks   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Philippe Lindheimer Sent: Friday, May 05, 2006 6:29 PM To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer   I don't see any reason you can't use a polycom. You should be able to solve your problem multiple ways. You can simply put the default ring on the Polycom to autoanswer if that is the sole purpose, give it a second extension to be used in the queue that is programmed to autoanswer, as a couple of examples, or design your dialplan such that the appropriate _ALERT_INFO variable is set where the queue is concerned.   p   From: "Kevin Savoy" <[EMAIL PROTECTED]> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" <asterisk-users@lists.digium.com> Date: Fri, 5 May 2006 15:31:41 -0500 Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer The problem with what is in wiki is that these calls are being sent to a queue. There is no way to have the queue dial the preceding digit that I can think of that would trigger this. In the example shown he has an 8 dialed before the extension. How would I get Asterisk to dial an 8 before sending the call to the logged in agent in the queue? Thanks -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Clark Sent: Friday, May 05, 2006 2:55 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Kevin Savoy wrote: > Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don't want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. > My Polycom phones support auto-answer. This link should get you started. http://www.voip-info.org/wiki-Polycom+auto-answer+config Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Get amazing travel prices for air and hotel in one click on Yahoo! FareChase

_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --

Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users