I'm not sure you can do it if you want a play a file to the caller when
your agents pick up the line. I believe you may want to use a dial macro -
option M() - in the dial command that the local channel runs in order to
connect to the callback agent. see
http://www.voip-info.org/wiki-Asterisk+cmd+Dial
I have not tried that this works, but this may lead to interesting
behaviours when running a call center -:-)
l.
On Mon, 03 Jul 2006 12:56:47 +0200, Tristan <[EMAIL PROTECTED]> wrote:
Hi everybody !
I need to play a file to customers when an agent answered the line to
tell them it's their turn but I don't want to do periodic annoucements,
Is there a way or something I misunderstood in the voip.org docs because
I can't do this for the moment !
Thanks,
Tristan
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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