Hi list, Any suggestions on how to deal correctly (socially and technically) with users "complaining" about features/issues? For instance, users complaining about echo; personally I ask the user(s) to give me all the details when reporting echo (like; using handset/speaker, internal/external call, volume, location, time, phone number, ..).
This goes well the very first time, but the users (and I understand that) forget some details, or after a few times, don't give the details anymore.. Result, troubleshooting gets much harder. Is there a good way to deal with these situations without annoying the users or myself too much? Thanks for the tips.. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
