-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 stoffell wrote: > Hi list, > > Any suggestions on how to deal correctly (socially and technically) > with users "complaining" about features/issues? For instance, users > complaining about echo; personally I ask the user(s) to give me all > the details when reporting echo (like; using handset/speaker, > internal/external call, volume, location, time, phone number, ..). > > This goes well the very first time, but the users (and I understand > that) forget some details, or after a few times, don't give the > details anymore.. Result, troubleshooting gets much harder. > > Is there a good way to deal with these situations without annoying the > users or myself too much?
Search Daily Asterisk News for echo: http://www.sineapps.com/news.php?rssid=1437 :) - -- Cheers, Matt Riddell _______________________________________________ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://wap.sineapps.com (Daily Asterisk News for your cellphone) http://feeds.feedburner.com/AsteriskNews (Daily Asterisk News - rss) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFCl1OS6d5vy0jeVcRAkr8AJ9P6EJ96PdmcBPAp8EzKOpMRsBlNACfbfcG Xx5XNvwbwoQ9oaF5iiX0Evg= =r1ED -----END PGP SIGNATURE----- _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
