Hi Michael, If you want something very basic:
http://www.micpc.com/eventmonitor will pop up a menu for an incoming call to an agent. It is a very basic system but i wrote it as such to be both functional and a framework to build from. You would need to enhance it (for your specific needs), however, since it has all of the asterisk events in a MySQL database, that should not be a problem. earl On Tuesday 10 October 2006 10:44, Michael Sampson wrote: > I'm curious what asterisk solutions there are out there for inbound call > centers with multiple DIDs. I'm looking for solutions for a setup where > single system may have 1000 DIDs going to it, one for each account. Each > account may not get that many calls. > Solutions that will all reporting on calls coming into different > accounts, call routing for queues based on distribution groups. Like > accounts 1 - 100 are in group 1, 101 - 200 are in group two. Some agents > can get calls from group 1, some from group 2 and some from both groups. > > Most solutions I have found are meant for inbound call centers that > handle only a few types of calls and have little need to make large > distinctions between different DIDs. I have played around with > QueueMetrics and it is a good piece of software, but does not handle the > DIDs the way I need. > > Really any recommendations for software to go with asterisk that inbound > call centers are using and find useful would be great. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users