If you wanted to everything manually it could be done. I would use asterisk
real time. Never worked with any specific programs that are designed for
this so I can't reccoemnd one.
----- Original Message -----
From: "Michael Sampson" <[EMAIL PROTECTED]>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<[email protected]>
Sent: Tuesday, October 10, 2006 4:44 PM
Subject: [asterisk-users] Inbound Callcenter with multiple DIDs
I'm curious what asterisk solutions there are out there for inbound call
centers with multiple DIDs. I'm looking for solutions for a setup where
single system may have 1000 DIDs going to it, one for each account. Each
account may not get that many calls.
Solutions that will all reporting on calls coming into different accounts,
call routing for queues based on distribution groups. Like accounts 1 -
100 are in group 1, 101 - 200 are in group two. Some agents can get calls
from group 1, some from group 2 and some from both groups.
Most solutions I have found are meant for inbound call centers that handle
only a few types of calls and have little need to make large distinctions
between different DIDs. I have played around with QueueMetrics and it is a
good piece of software, but does not handle the DIDs the way I need.
Really any recommendations for software to go with asterisk that inbound
call centers are using and find useful would be great.
--
Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
