Douglas Garstang wrote:
   As a carrier, I would expect you to have an abundance of
   redundancy, but not an SMB. SMB's don't have the money to cover
   everything. That's what cellphones are for :-)

Actually, that's what hosted IPT services are for...
So by that logic, you'd have some way of routing calls to the customer if say their internet goes down? Bottom line is, you can plan for failure, but if you have the internet as part of the equation, you will _always_ have a mode of failure that is outside of your control.

As other people have pointed out, know and understand the risks and make appropriate business decisions based on your business.

--
Darrick Hartman
DJH Solutions, LLC
http://www.djhsolutions.com
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