If you say: "Agent" you are transferred to a person. The IVR clearly states that when you call in. I got a demo of Mitel's speech platform last year and it has algorithms that measure apparent stress in a voice. If the voice sounds to stressed, it transfers to an operator.
-----Original Message----- From: Chris Bagnall [mailto:[EMAIL PROTECTED] Sent: Thursday, January 11, 2007 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] Directory too difficult? > the change of Telus' (the > ILEC) customer service system entirely to speech recognition. It > actually works really, really well I've never been able to screw it > up What happens if you yell "I just want to talk to a human being!" really loudly at it? ;-) Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
