Hello all,
Ive found another issue with the queue application. Assuming Ive configured a queue with a long periodic announcement and have two queue members assigned. Both queue members are busy at a time, while another caller is joining the queue. After a while the periodic announcement is played back to the caller, in that case it takes about 40 seconds to be played back. If then one of the two agents becomes available, the call is unfortunately not routed to the agent, until the playback of the announcement has finished. If you display the agent status and the queue to a supervisor he can see that there are callers waiting up to 40 seconds, even if there are available queue members. For inbound call centers tat is more than suboptimal. Does anybody know if somebody already created a patch to interrupt queue announcement when an agent becomes ready? Thanks and Regards Markus
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