I am not aware of one. Why would you want your queue announcement interupted? When we had our Nortel, I found that feature annoying because people would be transfered to the agent half way through a message. Confusing. I configured it to not break out of an annoucement.
On 2/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
Hello all, I've found another issue with the queue application. Assuming I've configured a queue with a long periodic announcement and have two queue members assigned. Both queue members are busy at a time, while another caller is joining the queue. After a while the periodic announcement is played back to the caller, in that case it takes about 40 seconds to be played back. If then one of the two agents becomes available, the call is unfortunately not routed to the agent, until the playback of the announcement has finished. If you display the agent status and the queue to a supervisor he can see that there are callers waiting up to 40 seconds, even if there are available queue members. For inbound call centers tat is more than suboptimal. Does anybody know if somebody already created a patch to interrupt queue announcement when an agent becomes ready? Thanks and Regards Markus _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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