Hi,
We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
Sarge) and the behaviour of our Call Centre queues has changed slightly.
Before the upgrade, when a caller was waiting in the queue, the
estimated hold time was announced as expected ("estimated hold time is
less than 2 minutes ...").
Now the caller gets an announcement of their sequence in the queue
("Your call is now first in line ...").
I believe that the only changes I have made to queues.conf and
agents.conf is the addition of the "context=" statement and editing the
list of agents.
Has anyone else seen this? What am I missing?
regards,
Drew
QUEUES.CONF
[general]
persistentmembers = yes
[FxQueue]
music=default
strategy=rrmemory
context = opt-out_fxq
timeout=15
retry=3
wrapuptime=0
maxlen=0
announce-frequency=60
announce-holdtime = yes
reportholdtime=yes
memberdelay=1
servicelevel=120 ; seconds
member => Agent/1102
member => Agent/1103
member => Agent/1104
member => Agent/1105
AGENTS.CONF
[general]
persistentagents=yes
[agents]
ackcall=no
wrapuptime=0
musiconhold => default
agent => 1102,1234,Carly
agent => 1103,1234,Sean
agent => 1104,1234,Ed
agent => 1105,1234,Neil
EXTENSIONS.CONF (extract)
[call-centre]
exten => s,1,Noop(Entering Call Centre)
exten => s,n,Answer()
exten => s,n,Wait(1)
exten => s,n,Playback(welcome-fxqueue)
exten => s,n,Goto(5210,1)
; FxQueue
exten => 5210,1,Noop()
exten => 5210,n,Ringing()
exten => 5210,n,Wait(2)
exten => 5210,n,Queue(FxQueue|tH)
exten => 5210,n,Hangup()
exten => _6XXX,1,macro(ccexten,${EXT_${EXTEN}})
[macro-ccexten]
exten => s,1,Set(EXT=${ARG1})
exten => s,2,GotoIf([$:{EXT}]?4:3)
exten => s,3,Goto(i,1)
exten => s,4,Dial(${EXT},10,tT)
exten => i,1,Playback(pbx-invalid)
--
Drew Gibson
Systems Administrator
OANDA Corporation
416-593-6767 x322
www.oanda.com
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