Thanks all for your responses. I will look into the Asterisk Queues and VICIDIAL Call Center Suite.
On Mon, Jun 16, 2008 at 11:44 PM, Sherwood McGowan < [EMAIL PROTECTED]> wrote: > Syed Nasruddin wrote: > > Dear Sherwood, > > > > I am also using Asterisk Call Center Setup in my office with voice > > recording. The only thing I am unable to setup is web based call > > recording (CDR) access. From your email I think you have configured such > > a thing can you please share with me how can I also setup this solution. > > I know how to run and install Apache. Don't know abt PostgreSQL. However > > can do it if you can define some steps. > > > > And also how to integrate this all PostgreSQl+Apache+Web Based Links to > > Recordings. It will be a great help. > > > > regards > > > > > > Syed Nasruddin > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Sherwood > > McGowan > > Sent: Tuesday, June 17, 2008 5:45 AM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: Re: [asterisk-users] Call Center > > > > broadband Voice wrote: > > > >> Is anyone using Asterisk as a call center. I want to be able to set it > >> > > > > > >> up for my office line, when calls come in after 7:00pm Est want a > >> recording to says the office is closed and have about 5 phones that I > >> want to use as an agent. Can anyone share their implementation? > >> > > Thanks. > > > > ------------------------------------------------------------------------ > > > >> _______________________________________________ > >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >> > >> asterisk-users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> > > There's a ton of us on here who have installations in call centers. What > > > > would you like to know? > > > > I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM > > running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO > > channels in a Rhino modular channel bank (all on the Digium card), and 2 > > > > 24 port adtran total access channel banks running on the Tormenta. The > > Adtrans drive the 40 analog phones for the sales floor, and we have 25 > > SIP phones. All phone conversations are recording by Asterisk and are > > converted from GSM to Speex post-call by speexenc. We also run > > PostgreSQL and Apache on the same system to serve CDRs with links to > > recordings. > > > > Anything else you'd like to know? > > > > > Also, I personally prefer MySQL not PostGreSQL, I just got stuck with an > existing PostGreSQL install. > > -- > Sherwood McGowan > VoIP / Telecom Solutions > [EMAIL PROTECTED] > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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