I have a customer with a small outgoing call center. Usually only 3 to 5 agents online. We are still using Agent/XXX channels in this application on Asterisk 1.4.18. I have an autodialer that is making the outgoing calls and then dropping them into a Queue where all the agents are logged on.
My problem is that when an agent makes a call on his/her phone the
queue always says that the agent is "Not in use". I have call-limit set
to 1 on all sip phones that are used for agents but I can see that the
queue tries to send a call to the agent. Since the agent has a limit of
one the call gets rejected but instead of going back to the queue it is
dropped.
How can I make sure the agent will show "In Use" when they make a call?
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Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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