Try adding "busy-limit=1" to your SIP users as it will let the agent to report
the "Busy" as a hint.
the "call-limit=1" only allows one channel to the agent.. but then if the agent
is not "busy" the queue will try to call them and it will bypass the CW service
so the Agent channel will receive the call and drop it immediately.
adding the busy-limit=1 will send the "busy here" hint to the queue when it
tries to call it .. and then the queue will try another agent.
Salam
Tarek Sawah
> Date: Tue, 15 Jul 2008 10:54:34 +1000> From: [EMAIL PROTECTED]> To:
> [email protected]> Subject: Re: [asterisk-users] Agent
> channel...> > > From memory, I have seen something similar done with the
> SIPPEERS > function (curcalls) but it's too fuzzy for me to remember it
> fully.> > Paul Hales> NTS> > > Carlos Chavez wrote:> > I have a customer with
> a small outgoing call center. Usually only 3 to> > 5 agents online. We are
> still using Agent/XXX channels in this> > application on Asterisk 1.4.18. I
> have an autodialer that is making the> > outgoing calls and then dropping
> them into a Queue where all the agents> > are logged on.> >> > My problem is
> that when an agent makes a call on his/her phone the> > queue always says
> that the agent is "Not in use". I have call-limit set> > to 1 on all sip
> phones that are used for agents but I can see that the> > queue tries to send
> a call to the agent. Since the agent has a limit of> > one the call gets
> rejected but instead of going back to the queue it is> > dropped.> >> > How
> can I make sure the agent will show "In Use" when they make a call?> >> > > >
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