That did the trick. And yes, I agree it is a very poor design. After looking at how
it all transpired, it made more sense as to why it has happened lately. I recently purchased a wireless headset for the receptionist. She would not use her corded headset because she also does some filing and it kept her mobility down. With the wireless headset, she can move around so she will actually use it. As a side effect, she doesn't lift the handset anymore and is now using the "Answer" and "Hangup" softkeys. Aaah. So "That's" why it just all of a sudden started happening. I knew there would be a downside to that wireless headset :) Thanks again. Bill From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darryl Dunkin Sent: Friday, October 24, 2008 3:19 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] OT: Disable Polycom 650 Forward Softkey In your phone configuration file, for all lines: <divert divert.fwd.1.enabled = "0" divert.fwd.2.enabled = "0" divert.fwd.3.enabled = "0" divert.fwd.4.enabled = "0" divert.fwd.5.enabled = "0" divert.fwd.6.enabled = "0" /> The worst part is this is the same softkey as 'hangup', bad design Polycom! When the remote user hangs up first and you use the softkey to hangup as well, you accidently end up forwarding somewhere (users freak out and hit random keys). From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Andersen Sent: Friday, October 24, 2008 13:12 To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] OT: Disable Polycom 650 Forward Softkey I've got a problem that keeps popping up with my reception phone. It is a IP 650 and the receptionist - on three occassions - has accidentally hit the "Forward" softkey just before she enters the "Page All" keystrokes and then all future calls get routed as an overhead page. I will admit, the first time it happened, I was totally stumped. Why the heck did I have customers yelling "Hello, Hello, can you hear me" over every single Polycom in the building. In retrospect, it was pretty funny. However, now that it has happened three, count 'em, three times, I've got to figure out how to disable that softkey. I've looked through the "sip.cfg" file and can't seem to figure out what option would remove that softkey. Has anyone ever had to do this? What feature should I disable? TIA Bill TOP: That did the trick.
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