Then why use a queue? The purpose of a queue is exactly to keep people waiting while agents are all busy.
The only way I can see something like what you want is to put a very
low timeout (maybe 10 seconds) so if all your agents are busy then the
caller will get dropped from the queue and continue with the dialplan
where you can redirect them.
On Mon, 2008-12-29 at 10:26 -0200, equis software wrote:
> I want the callers don't join in a queue when the agents are busy.
> I suposse it is easy but i can't get the solution for this.
> Can you suggest me something?
> Thanks.
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