Because I want this behabior, if all agents are busy I redirect the call to an IVR to register the question. In fact there is a property in queue.conf
; This setting controls whether callers can join a queue with no members. There ; are three choices: ; ; yes - callers can join a queue with no members or only unavailable members ; no - callers cannot join a queue with no members ; strict - callers cannot join a queue with no members or only unavailable ; members ; ; joinempty = yes I try to use joinempty = strict But didn´t work... On Mon, Dec 29, 2008 at 2:31 PM, Carlos Chavez <[email protected]>wrote: > Then why use a queue? The purpose of a queue is exactly to keep > people > waiting while agents are all busy. > > The only way I can see something like what you want is to put a very > low timeout (maybe 10 seconds) so if all your agents are busy then the > caller will get dropped from the queue and continue with the dialplan > where you can redirect them. > > On Mon, 2008-12-29 at 10:26 -0200, equis software wrote: > > I want the callers don't join in a queue when the agents are busy. > > I suposse it is easy but i can't get the solution for this. > > Can you suggest me something? > > Thanks. > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > -- > Telecomunicaciones Abiertas de México S.A. de C.V. > Carlos Chávez Prats > Director de Tecnología > +52-55-91169161 ext 2001 > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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