On Tue, Aug 25, 2009 at 2:52 PM, Alex Balashov <[email protected]>wrote:
> With enough spiritual commitment, anything can be done; you certainly > *can* do it this way. You can write a fairly sophisticated dialer in > Bash, too. > > The issue is whether it is methodologically correct and qualitatively > appropriate. It is much easier to schedule calls and manage outcomes > dynamically - such as highly granular agent stats informed by > up-to-the-minute heuristics, or aggressive overdial ratio control - with > real-time monitoring of both call initiation and call results via AMI. > > It's a question of ROI on your time. You can do it however you want, > especially if you're really motivated to avoid a particular type of > development chore. What you are saying makes sense, but I haven't used AMI for anything yet, so I cannot comment on how easy/reliable/stable it is do work with in terms of developing an autodialer, but I just did not agree when you said it was definitely the way to go, because there is not one way to go. The one I did, using call files to dial was pretty reliable, and I you are able to distribute the calls different servers using the interface.
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