On Tue, 29 Sep 2009, John Millican wrote:
> I have a request for remote users to be able to dial through the system
> so that the sales managers can barge/chanspy on the sales force. I have
> the DISA part working with authentication(rather straight forward) but
> what I can not figure out is how to enable the supervisors to be able to
> barge on these calls. Is there a way to find the channel to barge on
> that would be usable by NON tech people?
How do you see this working? I'm guessing the manager would like to either
key in an agent ID number or be able to step through agents?
The chanspy() "g" option may be part of your solution.
g(grp) - Match only channels where their ${SPYGROUP} variable is set
to 'grp'.
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards [email protected] Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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