>> On Tue, 29 Sep 2009, John Millican wrote:
>>
>>> I have a request for remote users to be able to dial through the system
>>> so that the sales managers can barge/chanspy on the sales force. I have
>>> the DISA part working with authentication(rather straight forward) but
>>> what I can not figure out is how to enable the supervisors to be able to
>>> barge on these calls. Is there a way to find the channel to barge on
>>> that would be usable by NON tech people?
> Steve Edwards wrote:
>> How do you see this working? I'm guessing the manager would like to either
>> key in an agent ID number or be able to step through agents?
>>
>> The chanspy() "g" option may be part of your solution.
>>
>> g(grp) - Match only channels where their ${SPYGROUP} variable is set
>> to 'grp'.
>>
On Tue, 29 Sep 2009, John Millican wrote:
>
> Exactly, the problem is I can not determine the channel that DISA
> receives or places the call on. Is there a way to set this in the dial
> plan? Or am I just missing something simple? It was suggested to use
> the AMI and present the info as a web page but this will require
> retraining the manager, as we all know this is a notoriously difficult
> process.
Is the manager or are the agents using disa()?
How about:
exten = *,n, set(SPYGROUP=ALLOW-SPYING)
for the agents and:
exten = *,n, chanspy(,g(ALLOW-SPYING))
the manager?
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards [email protected] Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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