Steve Edwards wrote:
> On Tue, 29 Sep 2009, John Millican wrote:
>
>> I have a request for remote users to be able to dial through the system
>> so that the sales managers can barge/chanspy on the sales force. I have
>> the DISA part working with authentication(rather straight forward) but
>> what I can not figure out is how to enable the supervisors to be able to
>> barge on these calls. Is there a way to find the channel to barge on
>> that would be usable by NON tech people?
>
> How do you see this working? I'm guessing the manager would like to either
> key in an agent ID number or be able to step through agents?
>
> The chanspy() "g" option may be part of your solution.
>
> g(grp) - Match only channels where their ${SPYGROUP} variable is set
> to 'grp'.
>
Exactly, the problem is I can not determine the channel that DISA
receives or places the call on. Is there a way to set this in the dial
plan? Or am I just missing something simple? It was suggested to use
the AMI and present the info as a web page but this will require
retraining the manager, as we all know this is a notoriously difficult
process.
JohnM
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
AstriCon 2009 - October 13 - 15 Phoenix, Arizona
Register Now: http://www.astricon.net
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
