The agents tried that but it did not work... ________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Lenz Emilitri Sent: Monday, February 08, 2010 4:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Can an agent Login to a queue and be paused I'm not sure if this works for newer versions of Asterisk, but on old ones, you could pause an agent and THEN log him on, and he'd be paused. l. 2010/2/4 Robert Grignon <[email protected]> I thought there was an option for this but cant find it.... We have a busy callcenter and I would like the agents to log in and be in a paused state upon login... Right now they login and they are instantly receiving a call.... Thanks for the input... -- Loway - home of QueueMetrics - http://queuemetrics.com
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