YEas actually a Web Gui is the best idea. My dialplan gives a backup solution for login
2010/2/8 Robert Grignon <[email protected]> > Not a bad idea... We use queuemetrics and the login is done via Web GUI. > I could easily just send it to pause upon login... > > ------------------------------ > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Mariano Lecuona > *Sent:* Monday, February 08, 2010 8:20 AM > > *To:* Asterisk Users Mailing List - Non-Commercial Discussion > *Subject:* Re: [asterisk-users] Can an agent Login to a queue and be > paused > > What Id did was on the dialplan, create an specifica extension for login > agents. Lets say Agent/10017, then > When dial 2110017 the agents is promts for Agent passwd.Then I have a macro > only for pausing agents depending on the meaning. > So if the agent is successfully granted on the Login Context, that same > context goto pause macro. > Quick example: > > [queues_logon] > ; Agent Login Procedure > exten => _211XXXX,1,Answer() > exten => _211XXXX,n,NoCDR() > exten => _211XXXX,n,GotoIf($[${LEN(${AGENTBYCALLERID_${CALLERID(number)}})} > > 1 ]?4:5) ; Check that the physical extension is free > exten => _211XXXX,n,AgentCallbackLogin(${EXTEN:2},,${CALLERID(number)}) ; > Ask for agent password and log the agent on > exten => _211XXXX,n,Macro(agent_pause_reason,${EXTEN:2},30) ; Put Agents > into Initial Paused State on the Queue > exten => _211XXXX,n,Hangup() > > [macro-agent_pause] > ; ${ARG1} - Agent_nro > > exten => s,1,PauseQueueMember(|Agent/${ARG1}) > exten => s,n,MacroExit > > 2010/2/8 Lenz Emilitri <[email protected]> > >> I'm not sure if this works for newer versions of Asterisk, but on old >> ones, you could pause an agent and THEN log him on, and he'd be paused. >> l. >> >> >> 2010/2/4 Robert Grignon <[email protected]> >> >>> >>> I thought there was an option for this but cant find it.... >>> >>> We have a busy callcenter and I would like the agents to log in and be >>> in a paused state upon login... Right now they login and they are >>> instantly receiving a call.... >>> >>> Thanks for the input... >>> >> >> -- >> Loway - home of QueueMetrics - http://queuemetrics.com >> >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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