i have been struggling with call center Customers for a couple of years now.. i
have a call center with 40 agents using elastix.. and quality is related to the
source of calls inbound or outbound... the problem with call centers they need
Visual .. like Flash Operator panel and CDRs.. if you can go with simply raw
asterisk .. without any additions.. will be the best for you .. write your own
dial plans.Flash operator Panel is not a flawless work.. and adds more burden
on the resources.. esp when it's open by 7-8 persons at once.. regarding the
ACD ..it's all about PHP and Database .. you can build your own reports and so.
or you can use a2billing to do the billing and ACD.. Elastix has a good billing
(without a2billing) .. but i prefer a clean installation of asterisk and work
around with database and PHP much better.. Good Luck!
-- Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP USA: +1 (386) 492-9993
> Date: Tue, 22 Jun 2010 15:21:18 -0300
> From: aco1...@gmail.com
> To: asterisk-users@lists.digium.com
> Subject: [asterisk-users] Asterisk distribution for a Call Center
>
> Dear all, I need to build a PBX based on Asterisk for a call center. I
> have worked with raw Asterisk but it's hard to work for big
> implementations think.
>
> Also I have worked with Trixbox CE for a small bussines and it was
> prette good, but I have not have many features like ACD. I know there
> is another version called Trixbox PRO -specially Call Center edition-
> that's not free but has got more features like ACD and billing.
>
> I've heart about AsteriskNow and I know it's free.
>
> What distribution/version do you recommend to me in order to implement
> a call center and taking into account I'm not an expert in programming
> from Asterisk CLI ???
>
> Thanks a lot
>
> Alejandro
>
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