Plain asterisk. You only configure it once, and re-use the configuration for different call centers :-)
On 23 June 2010 00:28, Luciano Moreira <[email protected]> wrote: > We use Vicidial for all size CallCenter. It's very powerful for multi > server and/or multi site. We have vicidial from tiny callcenter one > site with 5 agents to over 1000 Agents distributed in 20 cities > working as just one callcenter. > > Info http://astguiclient.sourceforge.net/vicidial.html > > __ > Luciano Moreira > > Logic Telecom LTDa > Fortaleza, CE > > +55 (85) 4062-9150 > +55 (85) 9701-2444 > +1 360-717-1506 (USA) > > > > 2010/6/22 Tarek Sawah <[email protected]>: > > i have been struggling with call center Customers for a couple of years > > now.. i have a call center with 40 agents using elastix.. and quality is > > related to the source of calls inbound or outbound... > > the problem with call centers they need Visual .. like Flash Operator > panel > > and CDRs.. > > if you can go with simply raw asterisk .. without any additions.. will be > > the best for you .. write your own dial plans. > > Flash operator Panel is not a flawless work.. and adds more burden on the > > resources.. esp when it's open by 7-8 persons at once.. > > regarding the ACD ..it's all about PHP and Database .. you can build your > > own reports and so. or you can use a2billing to do the billing and ACD.. > > Elastix has a good billing (without a2billing) .. but i prefer a clean > > installation of asterisk and work around with database and PHP much > > better.. > > Good Luck! > > > > -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 > > (386) 492-9993 > > > > > >> Date: Tue, 22 Jun 2010 15:21:18 -0300 > >> From: [email protected] > >> To: [email protected] > >> Subject: [asterisk-users] Asterisk distribution for a Call Center > >> > >> Dear all, I need to build a PBX based on Asterisk for a call center. I > >> have worked with raw Asterisk but it's hard to work for big > >> implementations think. > >> > >> Also I have worked with Trixbox CE for a small bussines and it was > >> prette good, but I have not have many features like ACD. I know there > >> is another version called Trixbox PRO -specially Call Center edition- > >> that's not free but has got more features like ACD and billing. > >> > >> I've heart about AsteriskNow and I know it's free. > >> > >> What distribution/version do you recommend to me in order to implement > >> a call center and taking into account I'm not an expert in programming > >> from Asterisk CLI ??? > >> > >> Thanks a lot > >> > >> Alejandro > >> > >> -- > >> _____________________________________________________________________ > >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >> New to Asterisk? Join us for a live introductory webinar every Thurs: > >> http://www.asterisk.org/hello > >> > >> asterisk-users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > > > ________________________________ > > Hotmail has tools for the New Busy. Search, chat and e-mail from your > inbox. > > Learn more. > > -- > > _____________________________________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > New to Asterisk? Join us for a live introductory webinar every Thurs: > > http://www.asterisk.org/hello > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
