We use Vicidial for all size CallCenter. It's very powerful for multi server and/or multi site. We have vicidial from tiny callcenter one site with 5 agents to over 1000 Agents distributed in 20 cities working as just one callcenter.
Info http://astguiclient.sourceforge.net/vicidial.html __ Luciano Moreira Logic Telecom LTDa Fortaleza, CE +55 (85) 4062-9150 +55 (85) 9701-2444 +1 360-717-1506 (USA) 2010/6/22 Tarek Sawah <[email protected]>: > i have been struggling with call center Customers for a couple of years > now.. i have a call center with 40 agents using elastix.. and quality is > related to the source of calls inbound or outbound... > the problem with call centers they need Visual .. like Flash Operator panel > and CDRs.. > if you can go with simply raw asterisk .. without any additions.. will be > the best for you .. write your own dial plans. > Flash operator Panel is not a flawless work.. and adds more burden on the > resources.. esp when it's open by 7-8 persons at once.. > regarding the ACD ..it's all about PHP and Database .. you can build your > own reports and so. or you can use a2billing to do the billing and ACD.. > Elastix has a good billing (without a2billing) .. but i prefer a clean > installation of asterisk and work around with database and PHP much > better.. > Good Luck! > > -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 > (386) 492-9993 > > >> Date: Tue, 22 Jun 2010 15:21:18 -0300 >> From: [email protected] >> To: [email protected] >> Subject: [asterisk-users] Asterisk distribution for a Call Center >> >> Dear all, I need to build a PBX based on Asterisk for a call center. I >> have worked with raw Asterisk but it's hard to work for big >> implementations think. >> >> Also I have worked with Trixbox CE for a small bussines and it was >> prette good, but I have not have many features like ACD. I know there >> is another version called Trixbox PRO -specially Call Center edition- >> that's not free but has got more features like ACD and billing. >> >> I've heart about AsteriskNow and I know it's free. >> >> What distribution/version do you recommend to me in order to implement >> a call center and taking into account I'm not an expert in programming >> from Asterisk CLI ??? >> >> Thanks a lot >> >> Alejandro >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > ________________________________ > Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. > Learn more. > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
