The Lumenvox works fine in my limited use, easy to setup, good dictionary options but it always depends on your circumstance.
http://www.lumenvox.com/partners/digium/Asterisk.aspx Most of it is being really careful in planning the customer experience. The technology is secondary to the business analysis focussing on why and what the caller wants and making the most easy and efficient method of getting them there. Voice recognition is a pain for people with accents and poor lines and when people have written bad call flows but by making sure you get someone to an operator really quickly if you can't work out what they said then you can alleviate a few issues. The primary advantage of voice recognition is to give more choice to the caller and route them through more quickly. If you can't do that or don't need that complexity then don't use it Cheers Duncan On 22/08/2010, at 11:09 AM, Zeeshan Zakaria wrote: > Then may be these big multi-billion dollar corporations should use one of > them, with whom we all deal regarding various services, and who put us > through these voice recognition time-wasting activity in a hope that the poor > caller will eventually give up, or will wait painfully long until one of > their agent will get time to attend call in person. > > Your experience could be different and better then most, and you have > certainly complete right of your own opinion. > > Zeeshan A Zakaria > > -- > www.ilovetovoip.com > > >> On 2010-08-21 6:57 PM, "Paul Belanger" <paul.belan...@polybeacon.com> wrote: >> >> On Sat, Aug 21, 2010 at 6:21 PM, Zeeshan Zakaria <zisha...@gmail.com> wrote: >> > I yet have to see ANY... >> >> I disagree, while not Open Source like the OP requested, both Nuance >> and Microsoft Speech Server are nothing to laugh at. >> >> -- >> Paul Belanger | dCAP >> Polybeacon | Consultant >> Jabber: paul.belan...@polybeacon.com | IRC: pabelanger (Freenode) >> blog.polybeacon.com >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Pr... >> > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
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