Dear Dale;
Penalty is priority, or what exactly? Also, how I can set the penalty of the member? Regards Bilal -------------------------------------------------- > > Dear all; > > > > I have three agents and I need the calls to be always > send for agent1 > > and if he is busy then to be sent for agent2 and if he > is busy then to > > be sent for agent3 and if all busy then to stay in the > waiting until > > one of those three agents is available. How? > > Do I have to set the strategy to be linear? And is > there any other > > settings? > > > > Thanks for the help in advance. > > Regards > > Bilal > > > For Ring Order.... > > If you are defining your agents in queues.conf, the linear > strategy is > all you need. Just define the agents in the order you wish > to ring. > > If you are using Dynamic agents, then set the strategy to > linear and > then assign each member(agent) a different penalty at > login. > > For instance: > agent1 penalty 10 > agent2 penalty 20 > agent3 penalty 30 > > NOTE: You can assign penalty of 1,2,3 as well. I just > like to leave > room to insert someone in between. > > For Joining queue when agents are busy... > > You should think about your answers to the joinempty and > the > leavewhenempty options in queues.conf > > > A really good reference for this information is the sample > config file > in the source tree. Look for > configs/queues.conf.sample There is a > lot of good information there. > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users