Agents and Asterisk server are in the same network, behind the same
firewall, so there is no NAT between agents and the server. The outside
calls come in on a T1 fed into the asterisk computer.
Mitch
On 03/18/2013 01:44 PM, Gertjan Baarda wrote:
Is the callcenter sitting behind nat?
Sent from my iPhone
On 18 mrt. 2013, at 19:31, Mitch Claborn <[email protected]> wrote:
Asterisk 11.1.0
Various soft-phone SIP clients
call center with 10-12 agents online at once using asterisk queue
Occasionally an agent will get a call (or more often a series of calls in a
row) where neither party can hear the other, or can only hear each other
sporadically. A MixMonitor recording of the call plays only the caller - none
of the agent's audio is heard in the recording.
Looking for ideas on how to begin to diagnose this or clues about what might be
wrong.
Is there a console command that will show details of a specific call in
progress that might have some clues?
--
Mitch
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