I don't believe the headsets are at fault. An agent will have a number
of calls that work just fine, then with no apparent change by the agent,
a few calls in a row will not work. In some cases, the problem seems to
correct itself. In other cases, restarting the agent's computer seems
to fix the problem.
Mitch
On 03/18/2013 11:51 PM, Satish Barot wrote:
On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn <[email protected]
<mailto:[email protected]>> wrote:
Asterisk 11.1.0
Various soft-phone SIP clients
call center with 10-12 agents online at once using asterisk queue
Occasionally an agent will get a call (or more often a series of
calls in a row) where neither party can hear the other, or can only
hear each other sporadically. A MixMonitor recording of the call
plays only the caller - none of the agent's audio is heard in the
recording.
Looking for ideas on how to begin to diagnose this or clues about
what might be wrong.
Is there a console command that will show details of a specific call
in progress that might have some clues?
--
Mitch
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Silly guess, If there is no then NAT did you check that your
headphones work properly every time you start the softphone? This has
happened to me in past.
--Satish Barot
Ahmedabad, India.
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