Come meet me in #asterisk-dev (tclark) if you have pressing need & have 'C' skill's we have just about got a alpha of this, This is a new * app we are calling ICD Intelligent Call Distributor :)
----- Original Message ----- From: "Zarjazz" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, February 21, 2004 4:35 AM Subject: [Asterisk-Users] Simple Call Center Setup? > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > I am looking to implement a simple call center with Asterisk and I'm > scratching my head trying to work out the best setup. > > Now the usual dialin / dialout setup I have no problems with. SIP phone > on each desk, * acting as the SIP proxy / PSTN gateway. User dials into > the gateway to talk to an agent (hunt group type thing), or a single > agent dials out to a specific number. That part is simple enough and > works already. > > However I need to add the following feature: > > Some application (asterisk maybe or a custom SIP softphone type thing) > needs to dial out to a range of numbers, once a success connection is > made I need to then transfer the call to the first free agent. The > available agents need to notify the system somehow that they are ready. > I was thinking of maybe 'parking' and then somehow inviting the remote > call to their phone. > > So is something like this possible already with * or do I need to go and > start getting out my C refence manuals and do some coding? > > Vince. > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.2.4 (MingW32) > > iD8DBQFAN1CaPx/nyuA99rgRAolvAJ4ir83H4UlNeYW4twPG+w0j5KRBgwCg1pXh > 2IDBbj/+dUh/w5E1BmH4kDM= > =NX9Q > -----END PGP SIGNATURE----- > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
