yes but I believe that least recent would ring one agent at a time? If my understanding is incorrect please correct it. We are wanting to keep with multiple phones ring to ensure coverage.
Thanks, Bryan -Bryan Anderson On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace <[email protected]>wrote: > On Mon, 9 Dec 2013 15:47:57 -0800 > Bryan Anderson <[email protected]> wrote: > > > I have a call queue that rings about 15 users and they are wanting to > > set it up so that the last person to answer a call doesn't ring on > > the next incoming call. > > > > What would be the best way to handle this? I have been looking at the > > strategies and none of those seem to be right for this. My current > > thoughts are probably a macro that places a penalty on the user tell > > the next call is answered. > > > > Any advice for this would be greatly appreciated. > > Wouldn't the leastrecent strategy work for that? It wouldn't > absolutely forbid an agent from taking the next call, but it would make > sure every other agent had priority. You could also add a large wrap up > time, to ensure they never get a second call within a certain time > period. > > > -- > > C. Chad Wallace, B.Sc. > The Lodging Company > http://www.lodgingcompany.com/ > OpenPGP Public Key ID: 0x262208A0 > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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