On 13-12-09 06:47 PM, Bryan Anderson wrote:
I have a call queue that rings about 15 users and they are wanting to set
it up so that the last person to answer a call doesn't ring on the next
incoming call.
What would be the best way to handle this? I have been looking at the
strategies and none of those seem to be right for this. My current
thoughts are probably a macro that places a penalty on the user tell the
next call is answered.
Any advice for this would be greatly appreciated.
You have agents that log into a queue that don't want to get calls? Is
that what you are saying?
Options 1 - log the agent out, they don't get the next call.
Option 2 - Set up weights for your agents, as answer a new call,
increment then up so they don't get the next.
Either way, I see issues with the setup. Best ways is to rethink your
queue strategy and stop using ring all.
--
Paul Belanger | PolyBeacon, Inc.
Jabber: [email protected] | IRC: pabelanger (Freenode)
Github: https://github.com/pabelanger | Twitter:
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