Most likely the feature can be obtained with the wrap-up time or pausing the agent. I agree on removing ring-all if possible (Though a number of clients want it in smaller set-ups, and I know there is nothing you can do to make them change their mind).
2013/12/11 Paul Belanger <paul.belan...@polybeacon.com>: > On 13-12-09 06:47 PM, Bryan Anderson wrote: >> >> I have a call queue that rings about 15 users and they are wanting to set >> it up so that the last person to answer a call doesn't ring on the next >> incoming call. >> >> What would be the best way to handle this? I have been looking at the >> strategies and none of those seem to be right for this. My current >> thoughts are probably a macro that places a penalty on the user tell the >> next call is answered. >> >> Any advice for this would be greatly appreciated. >> > You have agents that log into a queue that don't want to get calls? Is that > what you are saying? > > Options 1 - log the agent out, they don't get the next call. > > Option 2 - Set up weights for your agents, as answer a new call, increment > then up so they don't get the next. > > Either way, I see issues with the setup. Best ways is to rethink your queue > strategy and stop using ring all. > > -- > Paul Belanger | PolyBeacon, Inc. > Jabber: paul.belan...@polybeacon.com | IRC: pabelanger (Freenode) > Github: https://github.com/pabelanger | Twitter: > https://twitter.com/pabelanger > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
