Wiley E. Siler wrote:
Hello All,
I have some Polycom IP 500 phones that I would like to have configured for direct dialing to our voice mail system. So far I have been unable to get the hard button labeled Voice Mail to connect to Asterisk without first passing through the message center prompts. I have followed all the Admin Guide instructions regarding the phones .cfg files and using up.bypassInstantMessage="1" up.oneTouchVoicemail="1" in the XML to no avail. Has anyone been able to get a Polycom 500 to use the hardbutton to retrieve voice mail and drop directly into voice mail without going through all the menus?
We programmed line 3 (line 6 on the IP 600s) on each phone with its own context/registration and set the IP 500 to auto dial into voicemail.

extensions.conf:

[voicemail]
exten => 5501,1,voicemailmain2,[EMAIL PROTECTED]

The phone.cfg file has a setting for autodial. I assume you can get a phone registered, but make sure dtmfmode is set to inband and set a mailbox= line to get MWI working.

-rb

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