Yeah, set the queue timeout to be about 1 second less than the voicemail timeout (ya know, where you say Dial(SIP/????, 15)). That way the queue times out the agent before the dialplan goes to voicemail.
The more reasonable solution is to just put the agent's direct path (SIP/????) into your queue's agent list, rather than a Local channel that dials out through their normal extension dialing path.
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