I tried everything you said, but its the same thing, when a call enters plays the sound and then is directly connected to one operator, on the operator phone only a beep i heard, what other thing can i try??
TIA Edgar > My suggestions: > Try first the easy (working) configuration then your best solution step by > step. > > comment out leavewhenempty=yes ;it did not work in my system... > strategy = ringall ; seems to work > don't use groups in the first step > > ;Play an announcement as the first priority > exten => 76522,1,Playback(some_announce) ;even when using an empty file > exten => 76522,2,Queue(esculapio|tT|||300) > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody > answers the call > exten => 76522,4,Hangup > > I had similiar problem in working with queues. > > Hope this helps a bit more... > > Guido Hecken > > -----Urspr�ngliche Nachricht----- > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > Gesendet: Donnerstag, 3. Februar 2005 09:08 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > Thanks for your help, here are my config for the queue, > > agents.conf > > > [agents] > musiconhold => random > autologoff=15 > wrapuptime=5000 > ackcall=yes > group=1 > agent => 1001,3101,Edgar de Leon > agent => 1002,1111,Jorge Cabrera > agent => 1003,1111,Nati del Pozo > agent => 1004,1111,Emilio Perez > agent => 1005,1111,Diego Torres > agent => 1006,1111,Antonio Lopez > agent => 1007,1111,Luis Carlos > agent => 1008,1111,Luis Bonifacio > agent => 1009,1111,Javier Gonzalez > > queues.conf > [esculapio] > leavewhenempty = yes > music = random > strategy = fewestcalls > member => Agent/@1 > > extensions.conf > > [ext-acd] > exten => 90,1,Answer > exten => 90,2,SetMusicOnHold(none) > exten => 90,3,Wait,1 > exten => 90,4,AgentLogin > > ;Queue configuration > exten => 76522,1,Answer > exten => 76522,2,Wait,1 > exten => 76522,3,Queue(esculapio|tT|||300) > exten => 76522,5,Hangup > > is my configuration correct?? im using the > > leavewhenempty = yes > > option, but when there are no agents the call still enters the queue, > thanks for your help > > TIA > > Edgar > >> Sometime ago, I wrote an example of a functional queue scenario. >> Perhaps you give it a try. >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue >> >> Btw, how is the queue command invoked in your extensions.conf? >> Post your relevant sections of queues.conf, agents.conf and >> extensions.conf. >> >> Guido Hecken >> >> -----Urspr�ngliche Nachricht----- >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> Gesendet: Mittwoch, 2. Februar 2005 18:23 >> An: Asterisk Users Mailing List - Non-Commercial Discussion >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue >> >> Thanks for your answer, i got ackcall=yes but the call when enters only >> ring once in the agent phone and connect directly, >> >> agents.conf >> >> [agents] >> >> >> autologoff=15 >> wrapuptime=5000 >> ackcall=yes >> >> group=1 >> agent => 1001,3101,Edgar de Leon >> agent => 1002,1111,Jorge Cabrera >> agent => 1003,1111,Nati del Pozo >> agent => 1004,1111,Emilio Perez >> agent => 1005,1111,Diego Torres >> agent => 1006,1111,Antonio Lopez >> agent => 1007,1111,Luis Carlos >> agent => 1008,1111,Luis Bonifacio >> agent => 1009,1111,Javier Gonzalez >> >> >> what do you think am i doing wrong?? >> >> TIA >> >> Edgar >>> I think, ackcall=yes should do the job. >>> >>> Guido Hecken >>> >>> -----Urspr�ngliche Nachricht----- >>> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 >>> An: [email protected] >>> Betreff: [Asterisk-Users] howto answer a call in a queue >>> >>> hello i need to know how to enable the feature in the agents.conf to >>> make >>> the users got to press # to answer the call when is in the queue and >>> the >>> agent is logged in. >>> >>> at this time the call enters the queue and the agents who is logged in >>> only beeps once and then the call enters automatically. >>> >>> can anybody help me?? >>> >>> TIA >>> >>> Edgar >>> _______________________________________________ >>> Asterisk-Users mailing list >>> [email protected] >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> _______________________________________________ >>> Asterisk-Users mailing list >>> [email protected] >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >> >> _______________________________________________ >> Asterisk-Users mailing list >> [email protected] >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> _______________________________________________ >> Asterisk-Users mailing list >> [email protected] >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
