> I tried everything you said, but its the same thing, when a call enters > plays the sound and then is directly connected to one operator, on the > operator phone only a beep i heard, what other thing can i try?? What's happening on the cli? You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you should see, what's going on. What kind of phone do you use, perhaps you could use a softclient. SJPhone runs very stable for me. Once more, do it as easy as possible, save your /etc/asterisk/*.* and use only files, you really need.
Guido > > TIA > > Edgar > > > My suggestions: > > Try first the easy (working) configuration then your best solution step by > > step. > > > > comment out leavewhenempty=yes ;it did not work in my system... > > strategy = ringall ; seems to work > > don't use groups in the first step > > > > ;Play an announcement as the first priority > > exten => 76522,1,Playback(some_announce) ;even when using an empty file > > exten => 76522,2,Queue(esculapio|tT|||300) > > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody > > answers the call > > exten => 76522,4,Hangup > > > > I had similiar problem in working with queues. > > > > Hope this helps a bit more... > > > > Guido Hecken > > > > -----Urspr�ngliche Nachricht----- > > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > > Gesendet: Donnerstag, 3. Februar 2005 09:08 > > An: Asterisk Users Mailing List - Non-Commercial Discussion > > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > > > Thanks for your help, here are my config for the queue, > > > > agents.conf > > > > > > [agents] > > musiconhold => random > > autologoff=15 > > wrapuptime=5000 > > ackcall=yes > > group=1 > > agent => 1001,3101,Edgar de Leon > > agent => 1002,1111,Jorge Cabrera > > agent => 1003,1111,Nati del Pozo > > agent => 1004,1111,Emilio Perez > > agent => 1005,1111,Diego Torres > > agent => 1006,1111,Antonio Lopez > > agent => 1007,1111,Luis Carlos > > agent => 1008,1111,Luis Bonifacio > > agent => 1009,1111,Javier Gonzalez > > > > queues.conf > > [esculapio] > > leavewhenempty = yes > > music = random > > strategy = fewestcalls > > member => Agent/@1 > > > > extensions.conf > > > > [ext-acd] > > exten => 90,1,Answer > > exten => 90,2,SetMusicOnHold(none) > > exten => 90,3,Wait,1 > > exten => 90,4,AgentLogin > > > > ;Queue configuration > > exten => 76522,1,Answer > > exten => 76522,2,Wait,1 > > exten => 76522,3,Queue(esculapio|tT|||300) > > exten => 76522,5,Hangup > > > > is my configuration correct?? im using the > > > > leavewhenempty = yes > > > > option, but when there are no agents the call still enters the queue, > > thanks for your help > > > > TIA > > > > Edgar > > > >> Sometime ago, I wrote an example of a functional queue scenario. > >> Perhaps you give it a try. > >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > >> > >> Btw, how is the queue command invoked in your extensions.conf? > >> Post your relevant sections of queues.conf, agents.conf and > >> extensions.conf. > >> > >> Guido Hecken > >> > >> -----Urspr�ngliche Nachricht----- > >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > >> Gesendet: Mittwoch, 2. Februar 2005 18:23 > >> An: Asterisk Users Mailing List - Non-Commercial Discussion > >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue > >> > >> Thanks for your answer, i got ackcall=yes but the call when enters only > >> ring once in the agent phone and connect directly, > >> > >> agents.conf > >> > >> [agents] > >> > >> > >> autologoff=15 > >> wrapuptime=5000 > >> ackcall=yes > >> > >> group=1 > >> agent => 1001,3101,Edgar de Leon > >> agent => 1002,1111,Jorge Cabrera > >> agent => 1003,1111,Nati del Pozo > >> agent => 1004,1111,Emilio Perez > >> agent => 1005,1111,Diego Torres > >> agent => 1006,1111,Antonio Lopez > >> agent => 1007,1111,Luis Carlos > >> agent => 1008,1111,Luis Bonifacio > >> agent => 1009,1111,Javier Gonzalez > >> > >> > >> what do you think am i doing wrong?? > >> > >> TIA > >> > >> Edgar > >>> I think, ackcall=yes should do the job. > >>> > >>> Guido Hecken > >>> > >>> -----Urspr�ngliche Nachricht----- > >>> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 > >>> An: [email protected] > >>> Betreff: [Asterisk-Users] howto answer a call in a queue > >>> > >>> hello i need to know how to enable the feature in the agents.conf to > >>> make > >>> the users got to press # to answer the call when is in the queue and > >>> the > >>> agent is logged in. > >>> > >>> at this time the call enters the queue and the agents who is logged in > >>> only beeps once and then the call enters automatically. > >>> > >>> can anybody help me?? > >>> > >>> TIA > >>> > >>> Edgar > >>> _______________________________________________ > >>> Asterisk-Users mailing list > >>> [email protected] > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> _______________________________________________ > >>> Asterisk-Users mailing list > >>> [email protected] > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> > >> > >> _______________________________________________ > >> Asterisk-Users mailing list > >> [email protected] > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> _______________________________________________ > >> Asterisk-Users mailing list > >> [email protected] > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> > > > > _______________________________________________ > > Asterisk-Users mailing list > > [email protected] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > Asterisk-Users mailing list > > [email protected] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
