> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:asterisk-users- > [EMAIL PROTECTED] On Behalf Of Patrick May > Sent: Thursday, April 14, 2005 1:59 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Overheard conversation. Comments please ! > > On Thu, Apr 14, 2005 at 08:13:51PM +0100, Asterisk wrote: > > I've just been informed of a disturbing event at our call center. We run > > 20+ agents taking inbound and outbound calls through the queue system, > > and use chan_spy to monitor ongoing conversations. > > > > My supervisor received a phone call from another call center (nothing to > > do with us, in fact they are 200 miles away) stating that they overheard > > a conversation between ourselves and one of our customers that we were > > speaking to at the time. He was able to give reference numbers and > > names, (and financial circumstances) so he obviously did hear this > > conversation. > > > > We are running CVS head as of 10 days ago, using TE410p on 32channel > > ISDN primary line. > > > > Has anyone else ever heard of something like this happening ? My boss is > > going apeshit talking about the DPA (data protection act) and wants > > answers like yesterday. Quite frankly, I have no idea on where to start > > to look for something like this. > > > > Julian. > > _______________________________________________ > > Not a Telco guru, but I've seen that happen, though it was on an analog > line > here in the states at home. They were wet, or something like that, > according > to PacBell. We could hear a neighbor (well, they lived probably 500' away, > and > around a corner) and they could hear us. It kept getting worse to the > point > that it was like all 4 people were in a conference call. Initiating a new > call > didn't help. > > Patrick > _______________________________________________
The user stated that the line is PRI ISDN, not likely to be a physical short as that would take the digital line out, not produce crosstalk, had to be a switching issues with the telco or *, or user (agent) error. _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
