RE: [Asterisk-Users] Broadvoice Down?

[Kerry Garrison]

While we have only been using Broadvoice for a few months now, we have actually had better service through them than with our PSTN provider. You could just as easily have had a voice T1 go down which typically takes a few hours to replace (and may be the actual problem). The issue is not with Broadvoice as a service as much as it seems to be a peering problem.   Yes these issues make you and your company look bad in so much as it shows that you do not have a properly designed redundant system. Do you back up your server every night even though you only lose a file once a year? So why wouldn't you have a failover on your phone system?   Its very easy to blame Broadvoice for your phone service being out (and I am not defending them) but that is ONE connection. Any business that is highly reliant on their phones for business should have a backup system just for this reason. Possibly even multiple backups depending on the critical nature of the business.   I have seen businesses completely lose telephone service on standard PSTN lines for a day or more at a time. So sh** happens, be prepared. Dont put all your eggs in one basket. This is a perfect example of why.   Kerry Garrison http://techdatapros.com   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JD Austin Sent: Monday, April 25, 2005 12:48 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Broadvoice Down? I guess 2 hours is 'soon' to them.  I'm still down. Is there a reliable voip provider out there that works with Asterisk? I can't have downtime like this.. it just makes my company look bad. JD JD Austin wrote: I tried calling Broadvoice support.. on hold for 1/2 hour then it hung up on me with a reorder (fast busy), so I tried again. Just got through to a rep- they said it's a 'carrier issue' that their 'partner carrier' was having issues and that it would be up soon. Makes me wonder if I should be signing up with their 'partner carrier' instead. JD Jerry Geis wrote: I am having the same broadvoice issue at the moment. jerry Is anyone else having difficulty with their Broadvoice service? When I dial my number right now it rings either fast busy or tells me it cannot complete the call. I can make outgoing calls from my system through broadvoice however. Seems their inbound trunks hit capacity? Am I alone in this? -Max -- Max Clark max [at] clarksys.com http://www.clarksys.com _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.344.2640 _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.344.2640

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