What I'm trying to do is record agent's conversation at the server. I could put the Monitor command when the call is answered by *, but if the caller has to wait on hold for some time, I wouldn't want to record that.
What I would prefer is to be able to put the caller in a queue and once an agent is ready, for the Monitor command to kick in. Even better would be to know the agent id where the call is going to be sent to, so I can use it as part of the file name of the Monitor command.
Any clues on how to do this, if at all possible?
Thanks, Daniel
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