Reza,
There are a lot of ways to do this sort of thing, it really depends on
the needed functionality.
On the asterisk side you can do it one of two ways:
- have an app listening via the management port, the advantage of
this is it puts no extra burden/delays in your dial plan.
- have an agi script that sends it to a listening daemon or runs a
small script, nothing big since it will slow down the dial plan.
Now depending on how you want to distribute this data :
- to a specific agent
- all computers ( say for a home line, but not really practical for
a business, unless after hours )
- a group computers related to a ring group or queue
Using multicast or having client app polling server or client app is
registered with server script and has port open for server to talk to.
And conditions of receiving the data:
- agent must login ( need login:extension association )
- computer has a specific URL open in a browser, and post data
includes userid or extension
- computer has a listener app installed that will do a pop up, which
could be triggered by data sent to port or if multicast, specific
triggering data. The app sees the extensions / ring group numbers I'm
interested in responds.
Data sent:
- just callerid and link to retrieve further data
- all pertinent callerID data extracted from a DB ( either by
sending app or by listening app upon receipt )
Further options to thin about are:
- client side app options:
- none
- ability to accept/reject/send to VM from the popup without
touching phone
- api interface to CRM to add notes to CRM from call without
actually opening the CRM package.
That's just my quick ramblings.
Mike
Reza - Asterisk Enthusiast wrote:
Ok fellow enthusiasts...
I need to be steered towards the right direction. We are actively building an
app, that will closely tie in with a CRM. The situation is quite simple. We
need a POP UP ... does not matter whether it is HTML, AJAX, PHP, JAVA, or your
own .exe or VB script. The pop up will run on windows machines.
The requirement here is to pop up the caller details on my PC, during an
incoming call -- though the caller ID is displayed on my VOIP Phone. So
basically as long as I can write and understand a simple application that can
do this, I can go crazy pulling more info.
Sure... there are apps out there already that can do this, but the point here
is to understand the process (which I have not yet investigated) so that future
custom apps can be deployed.
If any of you can steer me towards the path to get more info on this, is
greatly appreciated....... and yes... the PBX/VOIP server used in Asterisk.
Cheers!
Reza.
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Mike Ashton
Quality Track Intl
Ph: 647-722-2092 x 301
Cell: 416-527-4995
Fax: 416-352-6043
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