Sure you need to have them sign an LOA (Letter Of Agency) and file it
with their telco. This says you are their "agent" and are approved to
make any changes to their account within the limitations documented in
the LOA.

dbc.
--
David Cook


Quoting David Steele <[EMAIL PROTECTED]>:

> Hi,
>
> Slightly off-topic - can anyone point me in the right direction for
> information on how to become an end-user's agent, able to talk with
> their
> Telco to arrange for call diversions if/when required?
>
> I can't find anything on the Google, but I think I just don't know
> the
> industry specific jargon terms to search for.
>
> (bringing it back on topic - I'd divert the calls to an Asterisk
> box!)
>
> Cheers,
> Dave.
>
> --
> _______________________________
> David Steele
>
> <insert sig line witticism here>
>

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