I'm very new to asterisk, I just finished setting up a
CentOS/Asterisk/FreePBX
at work and I'm curious about what it can and can't do. I'm looking at
proposing
Asterisk for a system very similar to one of the examples in this article
http://www.communityassociations.net/catech/archives/2006/01/ip_telephones_c.html
The exact example is this:
One of Mitel Networks' customers is an exclusive hotel/condominium
facility catering to entertainment, sports and business leaders. The
enterprise needed to display a member's profile (basic personal data,
appointments and messages) whenever a Club Consultant (i.e., a staff
employee who handles the phones) received an incoming call from a
member. It was important that the Consultant know who the calling
member is and all of their profile information immediately. A
CTI-based screen pop application is provided when a desktop PC is
available, but the same information is also available directly on a
Mitel 5240 IP telephone.
The screen pop application runs on a Microsoft platform as a Windows
Service and integrates with a third-party vendor, Abacus 21, which
hosts the Property Management System that provides the Mitel solution
with the member's information (appointments, messages, etc.).
Using MiTAI (Mitel Telephony Applications Interface; a CTI interface),
the solution extracts the DID number which represents the membership
number and passes it to Abacus 21, which passes back the member's data
as an XML string. The solution then parses the XML string and creates
Web pages for each member. These Web pages are then pushed to the
Mitel phone, where the consultant can navigate between them using
command and quick keys on the set. This allows the consultant to
quickly view the appointments and messages for the member, without
having to look at other devices.
Is this something that can be done with Asterisk? I'm not familiar with
MiTAI, but it doesn't sound cheap :-)
Rob
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