The question is really the integration between Asterisk and other 3rd party content tools such as the property management system noted in the article or other Customer Relationship Management products.
Yes. Asterisk can integrate with 3rd party product. Some are of course easier than others. The net of it getting information about the current call to the other system. This can be CALLERID info (requiring the caller to be calling from a known phone) or information gathered from the caller like entering your bank card number for telephone banking. In the end, it is the expertise of the people putting the combination together that will be a cause for success or failure of such a solution but as to whether Asterisk can do this, the answer is a resounding "yes". - dbc. -----Original Message----- From: Rob Sutherland [mailto:[EMAIL PROTECTED] Sent: April-18-08 10:21 AM To: [email protected] Subject: [on-asterisk] Can Asterisk do this kind of thing? I'm very new to asterisk, I just finished setting up a CentOS/Asterisk/FreePBX at work and I'm curious about what it can and can't do. I'm looking at proposing Asterisk for a system very similar to one of the examples in this article http://www.communityassociations.net/catech/archives/2006/01/ip_telephones_c .html The exact example is this: > One of Mitel Networks' customers is an exclusive hotel/condominium > facility catering to entertainment, sports and business leaders. The > enterprise needed to display a member's profile (basic personal data, > appointments and messages) whenever a Club Consultant (i.e., a staff > employee who handles the phones) received an incoming call from a > member. It was important that the Consultant know who the calling > member is and all of their profile information immediately. A > CTI-based screen pop application is provided when a desktop PC is > available, but the same information is also available directly on a > Mitel 5240 IP telephone. > > The screen pop application runs on a Microsoft platform as a Windows > Service and integrates with a third-party vendor, Abacus 21, which > hosts the Property Management System that provides the Mitel solution > with the member's information (appointments, messages, etc.). > > Using MiTAI (Mitel Telephony Applications Interface; a CTI interface), > the solution extracts the DID number which represents the membership > number and passes it to Abacus 21, which passes back the member's data > as an XML string. The solution then parses the XML string and creates > Web pages for each member. These Web pages are then pushed to the > Mitel phone, where the consultant can navigate between them using > command and quick keys on the set. This allows the consultant to > quickly view the appointments and messages for the member, without > having to look at other devices. > Is this something that can be done with Asterisk? I'm not familiar with MiTAI, but it doesn't sound cheap :-) Rob --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
