We have implemented that exact same thing you are describing using asterisk. We had to do some in house customizations to get our database app to pop up a user account based on the caller id provided by asterisk. Unfortunately I don't know the details as to how it work, I just know it can be done.
On Fri, Apr 18, 2008 at 10:21 AM, Rob Sutherland <[EMAIL PROTECTED]> wrote: > I'm very new to asterisk, I just finished setting up a > CentOS/Asterisk/FreePBX > at work and I'm curious about what it can and can't do. I'm looking at > proposing > Asterisk for a system very similar to one of the examples in this article > > > http://www.communityassociations.net/catech/archives/2006/01/ip_telephones_c.html > > The exact example is this: > > One of Mitel Networks' customers is an exclusive hotel/condominium > > facility catering to entertainment, sports and business leaders. The > > enterprise needed to display a member's profile (basic personal data, > > appointments and messages) whenever a Club Consultant (i.e., a staff > > employee who handles the phones) received an incoming call from a member. It > > was important that the Consultant know who the calling member is and all of > > their profile information immediately. A CTI-based screen pop application is > > provided when a desktop PC is available, but the same information is also > > available directly on a Mitel 5240 IP telephone. > > > > The screen pop application runs on a Microsoft platform as a Windows > > Service and integrates with a third-party vendor, Abacus 21, which hosts the > > Property Management System that provides the Mitel solution with the > > member's information (appointments, messages, etc.). > > > > Using MiTAI (Mitel Telephony Applications Interface; a CTI interface), > > the solution extracts the DID number which represents the membership number > > and passes it to Abacus 21, which passes back the member's data as an XML > > string. The solution then parses the XML string and creates Web pages for > > each member. These Web pages are then pushed to the Mitel phone, where the > > consultant can navigate between them using command and quick keys on the > > set. This allows the consultant to quickly view the appointments and > > messages for the member, without having to look at other devices. > > > > Is this something that can be done with Asterisk? I'm not familiar with > MiTAI, but it doesn't sound cheap :-) > > Rob > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > >
