Was your account still hacked after resetting your passwords?

On 2013-01-21, at 4:22 PM, Roger Si <[email protected]> wrote:

> 
> I used 3CX soft phone version 1.1.5 running on iPhone 5 on Fido's LTE network 
> to make some phone calls before the account is comprised yesterday evening..
> 
> of course, I reset passwords in unlimited portal afterwards.
> 
> 
> Roger
> 
> 
> 
> On 2013-01-21, at 3:54 PM, Mike - QTI <[email protected]> wrote:
> 
>> Stephan, Very good points!
>> 
>> Also you should reverse search your IP in http://www.shodanhq.com/ . I had
>> a user who did not change the admin password on their ATA and it was
>> exposed to the internet. So hackers just went to the ATA web maint page,
>> used the default credentials and then scrape the account information. Then
>> used the account to call cell phones in Moscow. Found his IP and device in
>> the Shodan Database.
>> 
>> Mike
>> 
>> On Mon, Jan 21, 2013 at 3:36 PM, Stéphan Monette
>> <[email protected]>wrote:
>> 
>>> Roger,
>>> 
>>> Just to make sure I didn't left my list of userids and passwords in some
>>> file with Google or somewhere else, I would first login into the web portal
>>> and reset my SIP and IAX passwords.
>>> 
>>> I've seen a lot of people with their Hotmail, Gmail, Yahoo Mail accounts
>>> hacked without them knowing about it. Sometimes; the hackers are getting
>>> the userids and passwords from the saved emails you have left in your Gmail
>>> or other free email services! They usually look for bank account data, but
>>> they would sell any good information to anyone willing to pay for it
>>> including SIP accounts info!
>>> 
>>> In the past when I was working on the Unlimitel systems, we made sure the
>>> username and passwords could not be guessed. We even stopped sending
>>> passwords by email! And we would still see users having their passwords
>>> stolen because they shared a Google drive (docs back then) with someone
>>> else who got their google account hacked!!!!
>>> 
>>> After Primus took over, they even went an extra step by blocking any IP
>>> that would fail to register a SIP account to stop hackers from guessing
>>> Unlimitel SIP passwords.
>>> 
>>> The web portal is designed so that your browser do not cache any infos!
>>> The passwords are not even listed in TEXT on the web portal to make sure
>>> customers with some sort of virus or malware could spy on your data! So if
>>> the hackers were able to make calls using your SIP credentials, this means
>>> they had the right data on hand and never got blocked because they never
>>> failed the SIP authentication.
>>> 
>>> So I would suggest to reset your passwords (using the web portal) and do
>>> not save your passwords list anywhere on your computer or cloud storage
>>> services.
>>> 
>>> That should stop them. If not, use a different tools or softphone!
>>> 
>>> 
>>> 
>> 
>>> On 2013-01-21, at 3:20 PM, Mark Brown <[email protected]> wrote:
>>> 
>>>> Roger,
>>>> 
>>>> Is there a chance the phone was compromised?
>>>> 
>>>> You didn't say what phone or app you were using.
>>>> 
>>>> Android phones seem to have a swiss cheese security model, and many apps
>>> are not always as they seem.....
>>>> I'm not sure the iPhones are much better.
>>>> I've automatically discounted Windows phones.... :-)
>>>> 
>>>> I have a remote ATA with Unlimitel, and I haven't had such a problem....
>>> yet.
>>>> 
>>>> /M
>>>> 
>>>> On 1/21/2013 9:33 AM, Yajie wrote:
>>>>> this has been pain in the ass. as soon as I make some international
>>> calls
>>>>> for several days, my account will be hacked, hacker made a lot of calls
>>> to
>>>>> high rate country in no time and my account will be blocked by
>>> Unlimitel.
>>>>> this happened at least 5 times in last two years. my friend has same
>>> issue
>>>>> too. interestingly, i didn't use asterisk to make calls recently, but a
>>>>> SIP softphone on my cell phone. so there is no way hacker can hack
>>> into my
>>>>> asterisk. I know unlimtel has much restrict password rule than any other
>>>>> ITSP i used. but only unlimitel got hacked every time . Do you guys know
>>>>> why? or i really should abandon Unlimitel's ship? Thanks!
>>>>> 
>>>>> 
>>>>> Roger
>>>>> 
>>>> 
>>>> 
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>> 
>> 
>> -- 
>> Mike Ashton
>> CTO
>> Quality Track International
>> 
>> Phone: +1 647.724.3500 x251
>> Cell:     +1 416.527.4995
> 
> 
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