There are always a few problems with any hotel. Overall this was one of the
nicest hotels I have stayed in in the St Louis area. They just completed a
major renovation. Yes the food in the hotel was expensive but that is true of
any hotel. The advantage of being at Westport was there were plenty of other
food options and many without crossing any streets. Yes some times you do have
housekeeping staff miss a room or two but you can call for service as I have
often done. Even on a travel agent fam trip (familiarization trip) one year
with my company. They forgot to clean and make up my room. The staff was
quite accommodating. There were some things they did that got no recognition
and should have. I doubt most people knew of noticed the toiletries in your
rooms were marked. Mark discovered this in our room and then we had other
people check and except for those who did not get the next new ones the next
day most people I believe had this and may simply not have known. The shower
gel was in the soap dish on the back wall of the shower. The shampoo had no
marking. The conditioner had a small rubber band around it. The lotion had a
small piece of tape. When we used ours the first night Mark found it. We did
not use it all but threw the rest away and again when we got they new ones the
next day they were marked the same. Someone took a lot of care to do this.
Even if they did not get everyone they should be commended for the effort.
Also there was a small card on your bed most of you did not know about but if
you declined housekeeping service you could get a $5 dining credit or 500
starwood points at the end of the weekend. Yes I know before anyone says so
it was not accessible but the hotel is not entirely responsible for not telling
you. The committee could have told you if the hotel told them or surely
someone with someone on the board or host committee had someone with enough
sight to read this. It was not easy to read, yellow on black however I could
read it. The nice perk was if you were a starwood preffered member or paid $10
a night extra you could get access to the club level lounge. They served
complimentary breakfast and appetizers in the evening. I noticed all the board
members had access and many others as well as some who were let in by others.
My gripe which someone else has as well was the convention committee had
braille menus provided but no large print. The menus were difficult to read
for those of us with low vision. As for luggage being lost etc. lets be
honest it happens. Anytime anyone else is holding your luggage it is a chance
you take. The truth is the hotel is not liable for loss or damage but in most
cases as a customer service issue they will do something for you. I am sure I
could find a bad thing or two we always can but I was quite impressed and for
someone who worked in travel and who honestly did not think St Louis had a
single decent hotel I was impressed. Robyn
Never underestimate yourself. You are a special person and there is no one
quite like you.
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ATI (Adaptive Technology Inc.)
A special interest affiliate of the Missouri Council of the Blind
http://moblind.org/membership/affiliates/adaptive_technology
