The bottom line is this: 1. There is a big banner that says "guarantee." Guess what? It is a link. A five year old could figure that out.
2. Before commiting $2,500 on a purchase, it would perhaps be wise to spend 2 minutes reading over the details. This isn't in the least bit misleading. Yes, it is a no risk policy -- you don't like it, you send it back. There is a caveat, though, about a restocking fee. This is not uncommon! Try ordering something from any of the major camera suppliers. My God, man, you are blaming someone else for your own laziness in not reading material which was readily available to you. wshields;169437 Wrote: > I got an RMA. Why would a company call something a "NO RISK Purchase > plan" then charge a 5% restocking fee? What does no risk mean to you > smart guy? > > You may have had good experiences with Bel Canto, I did not. It took > multiple emails and phone calls to get the RMA number. Then it took > another email from me for them to let me know they needed my credit > card info again to issue a refund. In hindsight I should have read past > what I thought was the end of the info about the "NO RISK Purchase > Plan". > "No-Risk Purchase Plan > > When you buy from www.belcantodesign.com or our authorized dealers > you get a lot more performance and quality for your entertainment > dollar. We know how best to build a system using our equipment. This > added value knowledge can help you better reach your system performance > goals and save you time and money in the long term. > > Buying from the site you get to audition our equipment in your own > home, with your own equipment, your own music. > > In fact, we think this is so important, we've put together a No-Risk > Purchase Plan*. > > Here's how it works: No-Risk Purchase Plan > > Step One > Work with the site and our in-house sales department and order the Bel > Canto equipment that best fits your sound and budget needs. > > Step Two > You have 15 days from receipt to try out your Bel Canto equipment. > > Step Three > We are confident that your Bel Canto system will sound better, look > better, and will be a better value than any comparable system. But, if > you are not totally satisfied, simply send it back. > > Try our No-Risk Purchase Plan today. We are sure that you will agree > that Bel Canto equipment produces superb sound and represents an > exceptional value." > > If they are going to charge a restocking fee to audition their > equipment it should be some where in this description don't you think? > > Obviously by not selling through a dealer they are making more money > on anything they sell direct. So taking a small risk of return would > seem to be reasonable without charging a restocking fee. (ie Benchmark > Dac) -- lafayette Sweet Home Alabama ------------------------------------------------------------------------ lafayette's Profile: http://forums.slimdevices.com/member.php?userid=9022 View this thread: http://forums.slimdevices.com/showthread.php?t=31562 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
