tomjtx;169800 Wrote: > The fact remains: I now regard Bel Canto as a company not worth doing > business with. It apparently appears that way many others on this > thread, as well.
Well said, totoro. Their deceptive web page should make anyone hesitant to buy their product. Their treatment of returns is the nail in the coffin for me. There are 3 people on audiogon complaining they haven't received their refunds............that's enough to make me worry that this is a pattern, not an exception. Well, there are two things to consider here: 1 - I've never been of the impression that audio people are any good at writing things like marketing copy or promotional material. 2 - Bel Canto just started selling direct a few months ago, and the slow response to requests for refunds might simply be the result of their adjusting from being a manufacturer to being a manufacturer-retailer. These aren't meant to justify the behaviour at all, but simply a possible explanation of why things are happening the way they are. As I said above, I've found Bel Canto extremely good to work with in a manufacturer-dealer relationship...I'd be surprised if they were intentionally misleading people or being dishonest with customers... -- PhilNYC Sonic Spirits Inc. http://www.sonicspirits.com ------------------------------------------------------------------------ PhilNYC's Profile: http://forums.slimdevices.com/member.php?userid=837 View this thread: http://forums.slimdevices.com/showthread.php?t=31562 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
